Frequently Asked Questions
I've lost my password. How can I retrieve it
If you lost your password, you can get a new one by clicking
. Simply fill in your e-mail address and you’ll immediately receive an e-mail with a link to create a new password.
I don't have a password but I would like to log onto the website
If you’re already a customer , but you didn’t login yet, you can create a password by clicking here. Simply fill in your e-mail address and you’ll immediately receive an e-mail with a link to create a password.
If you’re not a customer yet, than you’ll have to make a new log-in . Fill in your personal data and we’ll contact you within 24 hours. Please note that you can only register if you’re a professional in greenery (e.g. garden center, garden contractor, et al).
If you experience any problems, just
contact us, or call us on +32 56 62 11 11.
We will be happy to help you further.
What is our 'weekly selection'?
Every week we make a selection of plants that outshine at that moment. These are plants that florish or are still budding. This weekly selection is particularly handy for direct sales.
Please note: when a plant is not in the list, that doesn’t mean it’s not glimmering at that moment. Sometimes a larger amount of our plants flourish or bud at the same time. For concise drafting the list usually only contains a preset number of sorts. When for example a lot of Clematises flourish, we only include about ten of the hundredths of sorts in our weekly selection.
I'd like to see a list of pictures of every plant. How can I do this?
You can select the option "Grid view" (icon with 9 square blocks) just on the top right of the list in the plant shop menu. By doing this, you will see the entire list, with a picture for every plant. To see more pictures or to get more information of one sort, you have to click on the name of this type.
Why can't I see pictures of the plants
You can see pictures of the plants, just by clicking on them. Furthermore it’s possible you've selected “List View” instead of “Grid view”. For more information, check question 4. To see more pictures or to get more information of one plant, you have to click on the plant.
How can I enter a retail price for my order?
You can easily check the box “Show retail price” in the top right corner of the plant shop. This will display an extra field where you can enter a retail price for every sort you order. This retail price can be used on the labels on the plants. Click here for more information on our labels.
You can just as well fill in the retail price afterwards, when you click on your shopping cart. You will then see a list of all the plants that you have ordered. You can still adjust quantities here, delete plants or enter a retail price.
If your retail price previously established by us and if it follow the same fixed rate for each plant, you can’t adjust the price on the website. Give the new coefficient in the message when you order online, send an e-mail or call us. Then we’ll gladly adjust this for you.